CONTACT CENTER BPO
If you're currently using an in-house contact center or a U.S. based outsource contact center and you want to reduce costs, the best option is to outsource with an offshore contact center. Nearshore contact centers can reduce your costs by up to 50%. Offshore contact center locations usually reduce costs by as much as 75% off the U.S. pricing -depending on the locations.
Asia-Pacific (locations such as China and Japan)
The workforce is hard working and highly educated. These locations also have very large populations, which allows contact centers to provide great scalability.
Contact center agents speak fluent English with similar accents to America and are very familiar with America's culture and social norms due to the country's history with the United States. The Philippines offers a talented workforce with a high percentage of college graduates.